Please look below to find a list of our most frequently asked questions. If your question or concern is not resolved by the answers below, please do not hesitate to contact us!
What is a QR Code?
A QR Code (or Quick Response Code) is a type of barcode that can be read by the majority of mobile phone cameras. Typically, a QR Code Reader App such as Red Laser is necessary to read a QR code with your smart phone. Some newer phones come with a QR code scanner built in as well.
To use a City Cheers QR code, simply launch your QR Code reader app and point your camera at the square code. As soon as your camera recognizes the code it will bring you to the Mobile App for the venue you are currently at….its that simple!
Why do I get an error or blank page when I try to scan a CityCheers QR code?
Some QR readers have limited functions and thus can have problems reading all QR codes. Because of this, City Cheers offers an alternative solution to download a City Cheers app. Simply load the App using the “cc3.me…” URL found on the table tents or server cards.
What QR Code readers do you recommend?
What is a “Favorite” venue?
A Favorite venue is simply a venue that you would like to follow to receive coupons, deals, event notifications, rewards, and much more! It costs nothing and keeps you up to date with everything that is happening at that venue!
How do I access my Favorite Venue List?
To access your Favorite Venue List, simply log in to the MyCityCheers dashboard and click on “Favorites”.
What’s an Alert?
An “Alert” is a notification of a reward or some type of information from the restaurant meant to keep you up to date.
How do I turn off email notifications?
To turn off notifications, please email us at Support@citycheers.com.
Do you share my information with other venues or advertisers?
We do not share your information with any other venues than the venues that your Favorite. We also do not share any user information with advertisers.
Why does my Android phone show a red bookmark icon on my homescreen instead of the venue’s logo?
Some HTC phones ignore the custom icon for the venue’s Mobile App. The icon will display properly on most phones and we are working to resolve this issue with HTC.
How do I save a venue’s Mobile App to my homescreen?
- Click the “Add Bookmark” icon – the middle button at the bottom of your browser window
- Select “Add to Home Screen”
- Press the “menu” button and select “Add to Bookmarks”
- Click OK to save the bookmark
- Press “menu” again and select “Bookmarks”
- Press-and-hold on the bookmark that you just created
- Select “Add shortcut to home”